OutageDB

Minor incident

WorkOS: Elevated errors for Audit Logs

Oct 1, 2026, 21:16 UTC
started
21:58 UTC
resolved
42 min
duration

Affected: Audit Logs

Current status of WorkOS: Operational — live WorkOS status

Timeline

  1. Oct 1, 2026, 21:16 UTC
    investigating
    We are currently investigating this issue.
  2. Oct 1, 2026, 21:20 UTC
    monitoring
    Between 20:39 and 20:41 UTC on October 1, 2026, the Audit Logs API returned elevated errors (HTTP 500 and 408 timeouts) for roughly one minute. Some requests to create audit log events, and a small number of export requests, failed in this window. Requests have succeeded normally since 20:41 UTC. Other WorkOS products were not affected. The incident was triggered by an infrastructure change that increased the number of connections to the database. We have found the cause and are putting a fix in place to prevent it from happening again. If your integration does not retry failed requests, events sent between 20:39 and 20:41 UTC may not have been recorded. We will keep monitoring and post an update once the fix is complete.
  3. Oct 1, 2026, 21:58 UTC
    resolved
    This incident has been resolved.

Updates as published by WorkOS (original).

Other services with incidents at the same time

This was part of a wider event: 27 services reported incidents within the hour.

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