Major incident

Pendo: Pairing in Mobile is Not Functional

Oct 1, 2026, 06:29 UTC

started

08:16 UTC

resolved

1 h 47 min

duration

Affected: Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides

Current status of Pendo: Operational — live Pendo status

Timeline

Oct 1, 2026, 06:29 UTC
investigating
We are currently investigating an issue where pairing a mobile device with the Pendo Designer fails. This affects on-device guide testing and Mobile Debugger in multiple regions. We'll share an update as soon as we have more information.
Oct 1, 2026, 08:16 UTC
resolved
This incident has been resolved.

Updates as published by Pendo (original).