Major incident

Pendo: Latency issue in US region impacting login, guide delivery and event data processing

Affected: Pendo UI, Guide Deliverability, Mobile Guides, Analytics - Data Processing, Mobile Analytics

Current status of Pendo: Operational — live Pendo status

Timeline

1. Sep 14, 2026, 16:14 UTC
   monitoring
   We have deployed a fix for a disruption affecting login, guide delivery latency (web and mobile), and event data processing latency in our US environment. Our team is actively monitoring to confirm the behavior is fully resolved and will provide a further update once that's confirmed.
2. Sep 14, 2026, 16:18 UTC
   monitoring
   We are continuing to monitor for any further issues.
3. Sep 14, 2026, 16:22 UTC
   monitoring
   Guide deliverability, data processing, and logins have been restored. There was no loss of data. There may be a small delay in event processing.
4. Sep 14, 2026, 20:05 UTC
   resolved
   This incident has been resolved.

Updates as published by Pendo (original).