Critical incident

Pendo: Guide Delivery Outage - US1 Region

Affected: Guide Deliverability

Current status of Pendo: Operational — live Pendo status

Timeline

1. May 19, 2026, 16:50 UTC
   investigating
   We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.
2. May 19, 2026, 17:27 UTC
   investigating
   We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.
3. May 19, 2026, 17:33 UTC
   monitoring
   Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.
4. May 19, 2026, 19:06 UTC
   resolved
   This incident has now been fully resolved.

Updates as published by Pendo (original).