Minor incident

Xero: Degraded Performance: US Payroll (Powered by Gusto)

Oct 1, 2026, 21:36 UTC

started

00:30 UTC

resolved October 2, 2026

2 h 53 min

duration

Affected: US Payroll, powered by Gusto

Current status of Xero: Operational — live Xero status

Timeline

Oct 1, 2026, 21:37 UTC
identified
We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.
Oct 2, 2026, 00:02 UTC
monitoring
Gusto has implemented a fix and we are currently monitoring the results.
Oct 2, 2026, 00:30 UTC
resolved
Gusto has resolved the issue.

Updates as published by Xero (original).

This was part of a wider event: 47 services reported incidents within the hour.

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