No impact incident

Dexcom Incident Notification: Performance Issue - Photo Upload App

Affected: Server 1 - Photo Upload

Current status of Dexcom Incident Notification: Operational — live Dexcom Incident Notification status

Timeline

1. Oct 1, 2026, 21:06 UTC
   investigating
   We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
2. Oct 1, 2026, 23:49 UTC
   investigating
   We are still working on it. New updates will be posted here until service is restored.
3. Oct 1, 2026, 23:50 UTC
   investigating
   We are continuing to investigate this issue.
4. Oct 2, 2026, 00:01 UTC
   investigating
   We are continuing to investigate this issue.
5. Oct 2, 2026, 00:02 UTC
   resolved
   Full service of the Photo Upload app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

Updates as published by Dexcom Incident Notification (original).