Major incident

Nextiva: Sales Chat Errors

Affected: Nextiva.com

Current status of Nextiva: Operational — live Nextiva status

Timeline

1. Oct 1, 2026, 21:30 UTC
   identified
   We are working to resolve an issue where users are encountering a spinning circle or errors while attempting to start a sales chat. In some cases users are also experiencing blank screens accessing support chat. For sales assistance please reach out to 800-799-0600 For support assistance, please access help.nextiva.com for support chat.
2. Oct 1, 2026, 22:19 UTC
   identified
   We continue working to resolve the errors experienced when attempting to initiate a sales chat. We have taken actions to mitigate the intermittent errors experienced when initiating support chats and are working as intended. For sales assistance please continue to reach out to 800-799-0600
3. Oct 1, 2026, 23:55 UTC
   identified
   We are continuing to work on the fix for initiating a chat with Sales. For sales assistance please continue to reach out to 800-799-0600
4. Oct 2, 2026, 02:44 UTC
   identified
   A fix has been applied and we are in the process of re-enabling our Sales chat. For sales assistance please continue to reach out to 800-799-0600
5. Oct 2, 2026, 06:15 UTC
   resolved
   Sales chats can be initiated as intended. Issue has been resolved.

Updates as published by Nextiva (original).