Critical incident

Pendo: Guide targeting impacted in US Environment

Affected: Guide Targeting

Current status of Pendo: Operational — live Pendo status

Timeline

1. Sep 21, 2026, 20:54 UTC
   identified
   We have identified the cause of a disruption affecting guide targeting for a subset of visitors in the US environment, beginning at approximately 3:50 PM EDT. Our team is actively deploying a fix and will provide a further update as it is confirmed.
2. Sep 21, 2026, 21:16 UTC
   monitoring
   Guide targeting has been restored. We are continuing to monitor for any further issues.
3. Sep 21, 2026, 21:28 UTC
   resolved
   This incident has been resolved.

Updates as published by Pendo (original).