Major incident

Pendo: Data Sync Destination Failures

Affected: Other

Current status of Pendo: Operational — live Pendo status

Timeline

1. Jul 2, 2026, 15:47 UTC
   identified
   We have identified a disruption affecting multiple Data Sync destinations. Customers with Data Sync destinations configured may be experiencing delivery failures and may have received automated destination-failure notification emails from Pendo. Our engineering team is actively working to restore connectivity across affected destinations. If you received a destination-failure notification email, no action is required from you at this time. We will provide updated guidance if steps are needed on your end.
2. Jul 2, 2026, 21:40 UTC
   monitoring
   We have restored connectivity across all affected Data Sync destinations. No further action is required from you. Recurring exports are queued and processing. Some delays in delivery may persist through the weekend, but will not result in destinations being automatically disabled. The backfill of any missing data from the disruption window is planned for early next week to avoid any impact to ongoing processing and delivery. We will post another update once the backfill is complete.
3. Jul 3, 2026, 13:08 UTC
   resolved
   This incident has been resolved.

Updates as published by Pendo (original).