Minor incident

Zoom for Government: Service Degradation Affecting Zoom Services for ZFD

Affected: Zoom Chat, Zoom Contact Center, Web SDK, Zoom Meetings, Zoom Phone, Zoom Dashboard & Reporting, Zoom Rooms, Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications, Web Portal (Admin/Users/Provisioning), REST API, Live Transcription, Voicemail/Recording/Call Log, Download Center & Clients, Zoom Workspace Reservation, File Transfers: File, Video, Pictures, Voice, Desktop Client (Supervisors/Agents), Marketplace, Recording, SMS/MMS (Inbound/Outbound), Web Portal, Zoom AIC, 3rd Party Integration Clients (e.g. Salesforce, ServiceNow), Webhooks, Live Streaming, Transcription, Web Client, Reporting Service, Meeting Dial-in/Telephony, Web Portal (Admin/Users/Provisioning/Dashboard & Reporting), Support Page, SMS, Zoom Conference Room Connector, Integrations/Calendar/Plug-In/Add-In, PSTN, Zoom Whiteboard, Zoom Webinars, Zoom AIC, Closed Captioning, ZFD: Zoom Events

Current status of Zoom for Government: Operational — live Zoom for Government status

Timeline

1. Oct 1, 2026, 21:34 UTC
   investigating
   We are currently investigating a service degradation affecting Zoom services for ZFD. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
2. Oct 1, 2026, 23:01 UTC
   investigating
   We are continuing to investigate this issue and will provide updates as soon as there is more information to share. Thank you for your patience.
3. Oct 2, 2026, 02:07 UTC
   identified
   We have successfully identified the root cause of service degradation affecting Zoom services for ZFD. Our team is actively working on a resolution with our vendor and we will keep you informed with timely updates as progress is made. Thank you for your patience.
4. Oct 2, 2026, 06:02 UTC
   identified
   We are continuing to work with our vendor and we will keep you informed with timely updates as progress is made. Thank you for your patience.
5. Oct 2, 2026, 10:01 UTC
   identified
   We are continuing to work with our vendor and we will keep you informed with timely updates as progress is made.
6. Oct 2, 2026, 14:00 UTC
   identified
   We are continuing to work with our vendor and we will keep you informed with timely updates as progress is made.
7. Oct 2, 2026, 16:13 UTC
   monitoring
   The issue affecting Zoom services for ZFD has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
8. Oct 2, 2026, 16:45 UTC
   resolved
   This incident has been resolved and the affected services have been restored.

Updates as published by Zoom for Government (original).