Critical incident

Ada: Complete ada outage

Affected: Email, Dashboard, Social Messaging, AI Agent, Voice, Chat

Current status of Ada: Operational — live Ada status

Timeline

1. Nov 4, 2026, 19:17 UTC
   investigating
   We are currently investigating the root cause for a full chat outage.
2. Nov 4, 2026, 19:43 UTC
   identified
   The issue has been identified - we are currently working to restore services and will provide updates as soon as they are available
3. Nov 4, 2026, 20:02 UTC
   identified
   The issue has been identified - we are continuing to work to restore services and will provide updates as soon as they are available
4. Nov 4, 2026, 20:24 UTC
   identified
   The issue has been identified - we are continuing to work to restore services and will provide updates as soon as they are available
5. Nov 4, 2026, 20:49 UTC
   identified
   The issue has been identified - we are continuing to work to restore services and will provide updates as soon as they are available
6. Nov 4, 2026, 21:19 UTC
   monitoring
   The issue has been identified and a fix has been implemented - recovery to normal operations is expected to begin rolling out shortly
7. Nov 4, 2026, 21:47 UTC
   monitoring
   The issue has been identified and a fix has been implemented - We are seeing improvements to functionality across our channels and are continuing to monitor for a full resolution. We will provide further updates as soon as they become available.
8. Nov 4, 2026, 22:20 UTC
   monitoring
   The issue has been identified and a fix has been implemented - Platform functionality continues to improve, and we will continue to monitor and release updates as we approach full resolution.
9. Nov 4, 2026, 22:54 UTC
   monitoring
   The issue has been identified and a fix has been implemented - We are approaching full systems recovery, and will continue to monitor and provide updates until full resolution has been confirmed.
10. Nov 4, 2026, 23:22 UTC
    monitoring
    The issue has been identified and a fix has been implemented - Affected system performance has stabilized, but some users on VPNs or specialty networks may continue to see degraded performance
11. Nov 5, 2026, 00:00 UTC
    resolved
    Platform performance has been observed to remain stable, and we have determined that previously affected systems have made full recovery. Incident is now resolved.

Updates as published by Ada (original).