Major incident

Jobvite Operational: Resume upload and parsing failing

Affected: Career Sites, ATS - Candidates

Current status of Jobvite Operational: Operational — live Jobvite Operational status

Timeline

1. Nov 4, 2026, 20:15 UTC
   investigating
   We are investigating an issue affecting ATS - Candidates and Career Sites. Users may experience errors when uploading resumes, and candidate details are not being filled in automatically from the resume, when adding candidates or applying through career sites. Candidates can still be added by entering their information manually. Start time: approximately 4:40 AM ET. Next update: 4:11 PM ET or sooner.
2. Nov 4, 2026, 21:36 UTC
   identified
   We have identified the root cause affecting ATS - Candidates and Career Sites. Mitigation is currently in progress. Next update: 5:34 PM ET or sooner.
3. Nov 5, 2026, 01:47 UTC
   monitoring
   Mitigation steps have been applied and service functionality is returning to normal. We are monitoring performance and stability.
4. Nov 5, 2026, 13:43 UTC
   monitoring
   Resume uploads and automatic parsing have continued to work normally since service was restored last night. We are currently working to ensure any resumes that failed to parse during the outage window are reprocessed. We are monitoring performance and stability. Next update: 11:00 AM ET or upon resolution.
5. Nov 5, 2026, 21:07 UTC
   resolved
   This incident has been resolved. Incident Duration: 5:14 AM ET – 8:16 PM ET on November 4 Impact Summary: Resume uploads were not being parsed automatically, so candidate details were not filled in when adding candidates or applying through career sites. Candidates could still be added manually. Resumes uploaded during this window may be missing parsed details such as work history and education, and we are working to reprocess them. Cause: A mismatch in how our resume parsing service authenticated with its upstream provider caused parsing requests to be rejected. Mitigation: We updated our service to meet the provider's requirement, and resume parsing was restored. An RCA will be provided within 7-10 business days if applicable.

Updates as published by Jobvite Operational (original).