Critical incident
Ada: Agent dashboards are unable to load.
Jul 21, 2026, 14:29 UTC
started
15:41 UTC
resolved
1 h 12 min
duration
Affected: Dashboard
Current status of Ada: Operational — live Ada status
Timeline
- Jul 21, 2026, 14:29 UTCinvestigatingWe are investigating reports of clients being unable to access their ai agent dashboards.
- Jul 21, 2026, 14:29 UTCidentifiedThe issue has been identified and a fix is being implemented.
- Jul 21, 2026, 14:58 UTCidentifiedWe are continuing to work on a fix for this issue.
- Jul 21, 2026, 15:13 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Jul 21, 2026, 15:41 UTCresolvedThis incident has been resolved.
Updates as published by Ada (original).
Other services with incidents at the same time
This was part of a wider event: 26 services reported incidents within the hour.
- ITS Network & Systems 15:04 UTC · Multiple student/Tritonlink systems down
- Apify 14:49 UTC · Degraded performance of API operations due to slow database operations
- unico skill 14:30 UTC · Instability affecting ID CLOUD capabilities
- Contentsquare 14:29 UTC · Dashboard date filter not refreshing data on change
- Elastic Cloud (Public) 14:24 UTC · Metering issue with Elastic Cloud Hosted Deployments
- Sense 14:08 UTC · 2026-07-21 Partial Service Outage
- Elastic Cloud (Public) 13:45 UTC · AutoOps monitoring data not ingested for subset of deployments
- University of Waterloo 13:44 UTC · Degraded ADFS performance - Degradation
More Ada incidents
- October 21, 2026 Messages not being delivered (US region)
- October 16, 2026 Issues with a ticketing integration
- October 2, 2026 Investigating issues with Analytics - AR not populating for US1 cluster bots
- September 1, 2026 Investigating issues with Ada Voice service on US and Maple Clusters
- July 17, 2026 Ada Dashboard fails to load intermittently
- July 14, 2026 Outbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End users