Major incident

Ada: Ada Dashboard fails to load intermittently

Affected: Dashboard, Voice, Chat

Current status of Ada: Operational — live Ada status

Timeline

1. Jul 17, 2026, 00:48 UTC
   investigating
   We're investigating reports of admins being unable to access pages of their Ada dashboard. Admins may occasionally see a 403 error when accessing their backend dashboards.
2. Jul 17, 2026, 01:03 UTC
   investigating
   We've identified additional impact to this incident. Some end users may experience their chat sessions failing to load.
3. Jul 17, 2026, 01:26 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. Jul 17, 2026, 01:26 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Jul 17, 2026, 01:48 UTC
   resolved
   This incident has been resolved.

Updates as published by Ada (original).