Minor incident

FreshBooks: FreshBooks Support - FreshBooks Support's chatbot unavailable

Nov 4, 2026, 19:59 UTC

started

23:32 UTC

resolved

3 h 33 min

duration

Affected: FreshBooks

Current status of FreshBooks: Operational — live FreshBooks status

Timeline

Nov 4, 2026, 19:59 UTC
investigating
There’s currently an issue with FreshBooks Support's chatbot. Our vendor has identified the issue and are working to fix it, however you may be unable to contact us via FreshBooks Support's chatbot at this time.
Nov 4, 2026, 19:59 UTC
investigating
We are continuing to investigate this issue.
Nov 4, 2026, 20:12 UTC
identified
The issue has been identified - we are continuing to wait for our vendor to restore services and will provide updates as soon as they are available
Nov 4, 2026, 21:21 UTC
monitoring
We have fixed the issue impacting FreshBooks, and will continue to monitor it to ensure there’s no further downtime. Feel free to check back here for any further updates.
Nov 4, 2026, 23:32 UTC
resolved
We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

Updates as published by FreshBooks (original).

This was part of a wider event: 25 services reported incidents within the hour.

CloudAMQP 20:45 UTC · Connecting issues in Azure Brazil South
GSU Technology Systems 20:40 UTC · Network Outage: Decatur & Newton Campus
Parchment 20:40 UTC · Our chat bot service is currently experiencing issues. Please refer to https://adasupport.statuspage.io/ for updates.
Hostinger 20:36 UTC · Emergency Server FR-1340 Maintenance
Zapier 20:28 UTC · Chat with Sales temporarily unavailable
Wave 20:23 UTC · Wave Support Impacted by 3rd party incident
Ubiquiti System 20:22 UTC · Live Chat Service Outage
Bitstamp 20:19 UTC · Delayed crypto transfers
Seesaw 20:19 UTC · Seesaw iOS App failing to load with latest release
Segment 20:17 UTC · Delays to Realtime Audiences and Journeys
Jobvite Operational 20:15 UTC · Resume upload and parsing failing
Wealthsimple 20:10 UTC · Crypto transfers to or from new addresses are unavailable | Les transferts de cryptomonnaies à destination ou en provenance de nouvelles adresses sont indisponibles
Kaseya 20:07 UTC · KaseyaAssist Service Disruption
Signicat 20:07 UTC · Incident on 3rd party service - Data Verification - dk-cpr
SonicWall 20:06 UTC · Hosted Email Security Service Impacted