Ada outage history and status
Is Ada down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
99.84%
uptime, 90 days
10
incidents, 90 days
57 min
median time to fix
Oct 21, 2026
last incident
Ada components
Dashboard
- Data & Analytics Operational
- Dashboard Operational
Channels
- Email Operational
- Social Messaging Operational
- Voice Operational
- Chat Operational
- AI Agent Operational
- APIs Operational
- Agent Handoffs Operational
Ada outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Oct 21, 2026, 22:08 UTC | Messages not being delivered (US region) Voice, Chat, APIs | Major | 47 min |
| Oct 16, 2026, 18:35 UTC | Issues with a ticketing integration APIs | Minor | 40 min |
| Oct 2, 2026, 17:24 UTC | Investigating issues with Analytics - AR not populating for US1 cluster bots Dashboard | Major | 1 h 10 min |
| Sep 7, 2026, 12:45 UTC | Salesforce Live Agent Handoff Disconnections | No impact | 48 min |
| Sep 1, 2026, 16:37 UTC | Investigating issues with Ada Voice service on US and Maple Clusters Voice | Major | 1 h 27 min |
| Aug 27, 2026, 14:49 UTC | Elevated handoffs to live agents Email, Social Messaging, Voice, Chat, Agent Handoffs | Minor | 51 min |
| Aug 25, 2026, 20:24 UTC | Elevated latency for Conversations and Analytics (US2) Data & Analytics, Dashboard | Minor | 11 min |
| Aug 24, 2026, 15:12 UTC | Conversation View Delays Dashboard | Minor | 1 h 11 min |
| Aug 21, 2026, 13:11 UTC | Delayed AI Agent message delivery AI Agent | Minor | 1 h 58 min |
| Aug 11, 2026, 13:22 UTC | Increase in handoff rate during Playbook execution AI Agent | Minor | 1 h 02 min |
| Jul 24, 2026, 10:41 UTC | Availability Rule Variable Selector Is Unusable in Playbooks V1 + V2 | Minor | 8 h 51 min |
| Jul 21, 2026, 14:29 UTC | Agent dashboards are unable to load. Dashboard | Critical | 1 h 12 min |
| Jul 17, 2026, 00:48 UTC | Ada Dashboard fails to load intermittently Dashboard, Voice, Chat | Major | 59 min |
| Jul 16, 2026, 10:41 UTC | MCP server authentication is currently failing due to an outage in WorkOS APIs | Minor | 1 h 08 min |
| Jul 14, 2026, 13:31 UTC | Outbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End users Agent Handoffs | Major | 20 min |
| Jul 12, 2026, 11:45 UTC | Some AI Agent conversations transferring to a human agent AI Agent | No impact | 32 h 11 min |
| Jul 10, 2026, 16:46 UTC | Investigating issues with Ada Dashboard - Page Loading Errors Dashboard | No impact | 2 h 26 min |
| Jul 9, 2026, 04:44 UTC | Intermittent Chatbot Loading Issues in US Cluster AI Agent | Major | 10 min |
| Jul 7, 2026, 11:54 UTC | Oracle Handoffs are failing Agent Handoffs | Major | 2 h 33 min |
| Jul 6, 2026, 21:33 UTC | Delayed responses and processing for some automated interactions AI Agent, Chat | Minor | 1 h 06 min |
| May 26, 2026, 20:58 UTC | Handoff Failing Agent Handoffs | Minor | 1 h 17 min |
| May 25, 2026, 14:28 UTC | Delay in the Conversation view Data & Analytics, Dashboard | Minor | 1 h 35 min |
| May 21, 2026, 22:28 UTC | Investigating issues with Ada Chat services AI Agent, Chat | Critical | 1 h 55 min |
| May 10, 2026, 22:14 UTC | Elevated error rates on AI Agent responses AI Agent, Agent Handoffs | No impact | 16 h 36 min |
| May 5, 2026, 21:01 UTC | Message processing errors AI Agent, Voice, Chat | Major | 49 min |
51 incidents in our archive since December 10, 2025.
When and where Ada fails
By weekday
Most incidents start on Tue.
- Mon8
- Tue13
- Wed7
- Thu8
- Fri10
- Sat2
- Sun3
Most affected, last 12 months
- AI Agent13
- Dashboard13
- Agent Handoffs10
- Chat10
- Voice9
- Data & Analytics7
- APIs5
- Email2
When Ada went down with others
- Sep 1, 2026, 13:31 UTC 74 services reported incidents within the hour
- Jul 24, 2026, 10:36 UTC 27 services reported incidents within the hour
- Jul 21, 2026, 13:09 UTC 26 services reported incidents within the hour
Other ai services
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- Up Eightfold 100% · 90 d
- Up Forethought AI 100% · 90 d
- Up Hybrid 100% · 90 d
FAQ
- Is Ada down right now?
- At our last check Ada's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does Ada go down?
- Ada reported 10 incidents in the last 90 days (3 major or critical), with 204 minutes of major outage: 99.84% uptime.
- When was the last Ada outage?
- The latest reported incident started on Oct 21, 2026, 22:08 UTC: "Messages not being delivered (US region)", resolved after 47 min.
- How long do Ada outages last?
- Half of Ada's incidents in the last 90 days were resolved within 57 min.
Source: Ada official status page · RSS of Ada incidents · status badge for your site