Critical incident

DigiCert: DigiCert Alert - Customer Support Chat and Email system outage

Nov 4, 2026, 19:54 UTC

started

22:37 UTC

resolved

2 h 42 min

duration

Affected: Live Chat Support, DigiCert Support Email System

Current status of DigiCert: Operational — live DigiCert status

Timeline

Nov 4, 2026, 19:54 UTC
investigating
We are currently experiencing a technical problem with our Live Chat and Email Customer Support Systems and are working with the vendor to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause you. DigiCert Support DigiCert ウェブサイト・セキュリティに関するお知らせ ― ライブチャットおよびメールサポート・システムにおける不具合について現在、当社の「テクニカルサポート／バリデーションサポート」向けライブチャットおよびメールシステムにおいて、技術的な不具合が発生しております。現在、問題解決に向けて調査・対応を進めております。ご利用の皆様にはご不便をおかけいたしますことをお詫び申し上げます。何卒ご理解とご協力を賜りますようお願い申し上げます。 DigiCert サポート
Nov 4, 2026, 20:12 UTC
identified
We have restored some functionality to these systems. However, several links to our live chat system are still impacted. We can be reached via live chat through https://www.digicert.com/contact-us.
Nov 4, 2026, 22:37 UTC
resolved
This incident has been resolved.

Updates as published by DigiCert (original).

This was part of a wider event: 25 services reported incidents within the hour.

CloudAMQP 20:45 UTC · Connecting issues in Azure Brazil South
GSU Technology Systems 20:40 UTC · Network Outage: Decatur & Newton Campus
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Hostinger 20:36 UTC · Emergency Server FR-1340 Maintenance
Zapier 20:28 UTC · Chat with Sales temporarily unavailable
Wave 20:23 UTC · Wave Support Impacted by 3rd party incident
Ubiquiti System 20:22 UTC · Live Chat Service Outage
Bitstamp 20:19 UTC · Delayed crypto transfers
Seesaw 20:19 UTC · Seesaw iOS App failing to load with latest release
Segment 20:17 UTC · Delays to Realtime Audiences and Journeys
Jobvite Operational 20:15 UTC · Resume upload and parsing failing
Wealthsimple 20:10 UTC · Crypto transfers to or from new addresses are unavailable | Les transferts de cryptomonnaies à destination ou en provenance de nouvelles adresses sont indisponibles
Kaseya 20:07 UTC · KaseyaAssist Service Disruption
Signicat 20:07 UTC · Incident on 3rd party service - Data Verification - dk-cpr
SonicWall 20:06 UTC · Hosted Email Security Service Impacted