Major incident

Ada: Investigating issues with Analytics - AR not populating for US1 cluster bots

Affected: Dashboard

Current status of Ada: Operational — live Ada status

Timeline

1. Oct 2, 2026, 17:24 UTC
   investigating
   Some customers are experiencing issues with Analytics. This is affecting Ada Dashboard users in the form of the AR statistic not populating for US1 cluster bots on MCP or dashboard view. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
2. Oct 2, 2026, 17:47 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Oct 2, 2026, 18:21 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Oct 2, 2026, 18:34 UTC
   resolved
   This incident has been resolved.

Updates as published by Ada (original).