Major incident

Ada: Messages not being delivered (US region)

Affected: Voice, Chat, APIs

Current status of Ada: Operational — live Ada status

Timeline

1. Oct 21, 2026, 22:08 UTC
   investigating
   Some end users of Ada web chat in our US region may not see the greeting or responses from the AI Agent. Messages may appear delayed or not appear at all. Our engineering team is investigating the issue.
2. Oct 21, 2026, 22:32 UTC
   identified
   Our engineering team is continuing to work on restoring service. Some end users may still not see greetings or responses from the AI Agent, or may see them delayed.
3. Oct 21, 2026, 22:43 UTC
   monitoring
   Our engineering team has made a change to the affected internal service, and greetings and responses are being delivered again. We are monitoring to confirm full recovery.
4. Oct 21, 2026, 22:54 UTC
   resolved
   This incident has been resolved.

Updates as published by Ada (original).