Major incident

Ada: Investigating issues with Ada Voice service on US and Maple Clusters

Affected: Voice

Current status of Ada: Operational — live Ada status

Timeline

1. Sep 1, 2026, 16:37 UTC
   investigating
   Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of Emergency Handoffs. This is only affecting AI Agents on US and Maple clusters at this time. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
2. Sep 1, 2026, 17:07 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 1, 2026, 17:20 UTC
   identified
   Our team has identified the problem with Ada Voice and have determined the root cause to be with an outage involving an upstream voice provider. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
4. Sep 1, 2026, 17:20 UTC
   monitoring
   We will monitor the upstream provider for changes.
5. Sep 1, 2026, 18:02 UTC
   monitoring
   We are continuing to monitor for any further issues.
6. Sep 1, 2026, 18:05 UTC
   resolved
   This incident has been resolved.

Updates as published by Ada (original).