OutageDB

Minor incident

Qualys: US Platform 1: Delay in Data Reflection in UI [IM-12961]

Nov 4, 2026, 18:10 UTC
started
ongoing
not resolved yet
—
duration

Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Policy Audit (PA), Unified Dashboard (UD)

Current status of Qualys: Operational — live Qualys status

Timeline

  1. Nov 4, 2026, 18:10 UTC
    investigating
    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12961
  2. Nov 4, 2026, 22:56 UTC
    identified
    We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
  3. Nov 5, 2026, 08:13 UTC
    monitoring
    A fix has been implemented and we are monitoring the results.

Updates as published by Qualys (original).

Other services with incidents at the same time

This was part of a wider event: 37 services reported incidents within the hour.

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