Minor incident

Qualys: US Platform 1: Cloud Agents Delta Backlog (IM-12941)

Affected: Cloud Agent (CA)

Current status of Qualys: Operational — live Qualys status

Timeline

1. Oct 27, 2026, 13:06 UTC
   investigating
   Qualys Cloud Platform Operations is currently investigating an issue causing a Cloud Agents Delta Backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available. Ticket reference for this activity is [IM-12941]
2. Oct 27, 2026, 18:16 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Oct 27, 2026, 22:08 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Oct 29, 2026, 22:15 UTC
   monitoring
   We are continuing to monitor for any further issues.
5. Oct 30, 2026, 17:09 UTC
   identified
   The issue has been identified and a fix is being implemented.
6. Oct 30, 2026, 22:43 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
7. Oct 31, 2026, 20:29 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).