Minor incident

Qualys: US Platform 2: Delay in Data Reflection in UI [IM-12944]

Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Policy Audit (PA), Unified Dashboard (UD)

Current status of Qualys: Operational — live Qualys status

Timeline

1. Oct 27, 2026, 18:28 UTC
   investigating
   Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12944
2. Oct 28, 2026, 05:32 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 28, 2026, 17:01 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. Oct 28, 2026, 17:49 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Oct 29, 2026, 22:15 UTC
   monitoring
   We are continuing to monitor for any further issues.
6. Oct 30, 2026, 15:14 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).