Critical incident

U-Haul System: CSF and U-Box Management Restored

Affected: CSF (Customer Service Form), UBOX

Current status of U-Haul System: Partial outage — live U-Haul System status

Timeline

1. Nov 4, 2026, 18:36 UTC
   investigating
   We are currently investigating reports of the CSF and U-Box Management going Slow please use BackupPOS if you're unable to proceed - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please do not upload Backup contracts until the system is fully operational. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. ------------------------------------------------------------------------------------------------
2. Nov 4, 2026, 18:44 UTC
   monitoring
   The issue affecting CSF and U-Box Management has cleared. Please import any BackupPOS contracts created during the incident at this time. If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
3. Nov 4, 2026, 18:54 UTC
   resolved
   The issue affecting CSF and U-Box Management has cleared. Please import any BackupPOS contracts created during the incident at this time. If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).