Minor incident

Twilio: Search Delays on Enterprise Knowledge

Affected: Enterprise Knowledge

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Nov 4, 2026, 18:20 UTC
   investigating
   We are experiencing elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
2. Nov 4, 2026, 19:20 UTC
   investigating
   We are continuing to investigate the issue on elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
3. Nov 4, 2026, 21:13 UTC
   monitoring
   Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
4. Nov 4, 2026, 21:43 UTC
   monitoring
   Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
5. Nov 4, 2026, 22:53 UTC
   resolved
   Search latency has been resolved and Knowledge Enterprise is operating normally at this time. This incident has been resolved.

Updates as published by Twilio (original).