Major incident

mux: RTMP and SRT live streams disconnection

Nov 4, 2026, 18:10 UTC

started

19:21 UTC

resolved

1 h 10 min

duration

Affected: Mux Video - Live

Current status of mux: Operational — live mux status

Timeline

Nov 4, 2026, 18:10 UTC
identified
We have experienced a small number of RTMP and SRT live streams disconnecting; most reconnected automatically within minutes. We have identified the likely cause and are working on a fix to prevent recurrence.
Nov 4, 2026, 19:09 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Nov 4, 2026, 19:21 UTC
resolved
This incident has been resolved.

Updates as published by mux (original).

This was part of a wider event: 37 services reported incidents within the hour.

Sage 18:50 UTC · Brightpearl - Partial Outage
UVic IT 18:49 UTC · Online services may be briefly unavailable between 4:30 and 5:30 pm on Nov 4
OpenText 18:48 UTC · Zix - Hosted Exchange - Some users may not be able to connnect or access OWA
Supabase 18:43 UTC · Storage issues in us-east-1 and eu-central-1
Phreesia 18:43 UTC · Dashboard Performance Issues - Regional Network Disruption
BigCommerce 18:41 UTC · Some products are not searchable in Storefront
Dialpad 18:40 UTC · Some customers may be experiencing degraded performance with AI agents.
U-Haul System 18:36 UTC · CSF and U-Box Management Restored
Devin 18:35 UTC · Increased wait times for automation triggers
monday.com 18:28 UTC · Intermittent System Availability
Twilio 18:20 UTC · Search Delays on Enterprise Knowledge
Toggl 18:18 UTC · Elevated API Errors
JWX 18:15 UTC · RTMP and SRT live streams disconnection affecting Instant Live
Qualys 18:10 UTC · US Platform 1: Delay in Data Reflection in UI [IM-12961]
Twilio 17:54 UTC · Delayed Email Validation History