Minor incident

Qualys: US Platform 1: VM Scan Processing Delays (IM-12959)

Affected: Cloud Agent (CA), Vulnerability Management (VM)

Current status of Qualys: Operational — live Qualys status

Timeline

1. Nov 3, 2026, 19:51 UTC
   investigating
   The Qualys Cloud Operations team is currently investigating an issue causing delays in processing the scans. This is affecting both cloud agent and scanner scans. Further details will be provided as they become available. The ticket reference for this incident is IM-12959.
2. Nov 3, 2026, 23:59 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Nov 4, 2026, 16:28 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Nov 4, 2026, 22:56 UTC
   monitoring
   Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
5. Nov 6, 2026, 00:50 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).