Minor incident

Qualys: EU Platform 1: Lag in VM Scan Processing and Data Sync Service [IM-12942]

Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA)

Current status of Qualys: Operational — live Qualys status

Timeline

1. Oct 27, 2026, 18:06 UTC
   investigating
   Qualys Cloud Platform Operations has identified and addressed the issue causing delays in VM scan processing on EU platform 1. VM scans are now being processed at an improved rate. However, the increased processing throughput is currently placing additional load on the data synchronization service. As a result, some users may experience delays in VM and PC data becoming visible within AssetView (AV), CSAM, and the Cloud Agent UI. The team continues to monitor the situation and work toward full normalization of service.
2. Oct 28, 2026, 10:50 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Oct 28, 2026, 11:16 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. Oct 29, 2026, 22:16 UTC
   identified
   We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
5. Oct 30, 2026, 13:52 UTC
   identified
   We are continuing to work on a fix for this issue.
6. Oct 30, 2026, 22:06 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
7. Oct 31, 2026, 02:08 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).