Minor incident

Twilio: Delayed Email Validation History

Affected: Logs

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Nov 4, 2026, 17:54 UTC
   investigating
   Our monitoring systems have detected a potential issue with Email history displaying in UI. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
2. Nov 4, 2026, 18:01 UTC
   investigating
   Starting around 11:30 on 11/04/2026, our engineers began investigating an issue with the Email validation history and statistics shown in the SendGrid UI. Users may not see recent email validation results or updated totals in their validation history. Results validated before the issue began are still visible. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
3. Nov 4, 2026, 18:56 UTC
   identified
   Our engineers have identified the issue and are working toward a fix for the delayed Email Validation history issue. We will provide another update in 1 hour or as soon as more information becomes available.
4. Nov 4, 2026, 19:55 UTC
   identified
   Our engineers have identified the issue and are continuing to work toward a fix for the delayed Email Validation history issue. We will provide another update in 2 hours or as soon as more information becomes available.
5. Nov 4, 2026, 20:15 UTC
   monitoring
   Email Validation history in the SendGrid UI is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
6. Nov 4, 2026, 20:42 UTC
   resolved
   The delays have been resolved and Email Validation history is operating normally at this time. This incident has been resolved.

Updates as published by Twilio (original).