No impact incident

BigCommerce: Some products are not searchable in Storefront

Affected: Storefront

Current status of BigCommerce: Operational — live BigCommerce status

Timeline

1. Nov 4, 2026, 18:41 UTC
   investigating
   The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering. Our engineers are investigating the cause.
2. Nov 4, 2026, 19:12 UTC
   identified
   The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place.
3. Nov 4, 2026, 20:32 UTC
   resolved
   The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal.

Updates as published by BigCommerce (original).