No impact incident

Primer: Alma degraded performance

Current status of Primer: Operational — live Primer status

Timeline

1. Nov 6, 2026, 15:27 UTC
   investigating
   Alma is currently experiencing an outage, which started at around 14:37 UTC. Alma payments processed through Primer may fail or time out. No other payment methods or processors are affected. Payment processing and settlement services are not impacted. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.
2. Nov 6, 2026, 15:32 UTC
   monitoring
   Alma is currently experiencing a global outage, which started at around 14:37 UTC. Alma payments processed through Primer may fail or time out during this period. No other payment methods or processors are affected. Payment processing and settlement services are not impacted. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.
3. Nov 6, 2026, 16:52 UTC
   resolved
   Alma has confirmed that payment traffic has fully recovered. All services are within normal levels.

Updates as published by Primer.