Minor incident

DonorPerfect: Slow loading reports

Affected: DonorPerfect

Current status of DonorPerfect: Minor issues — live DonorPerfect status

Timeline

1. Nov 6, 2026, 15:39 UTC
   investigating
   We are currently investigating an issue causing reports and dashboards in DonorPerfect to load slowly or occasionally produce errors. While most reports are completing successfully, they may take longer than expected to generate. Our Development team is actively investigating the cause and working to restore normal performance. We apologize for the inconvenience and will provide updates as more information becomes available.
2. Nov 6, 2026, 16:32 UTC
   identified
   We have identified the increase in traffic to our reporting services following several days of unavailability as a contributing factor to the slower performance. Reports are processing and completing, but may take longer than normal. Our Development team is closely monitoring reporting services for errors and actively working on optimizations to improve performance and reduce processing times. We appreciate your continued patience as we work to restore normal performance. We will continue to provide updates here as more information becomes available.

Updates as published by DonorPerfect (original).