Minor incident

Twilio: Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia

Nov 6, 2026, 15:12 UTC

started

15:49 UTC

resolved

36 min

duration

Affected: Voice, Latin America

Current status of Twilio: Minor issues — live Twilio status

Timeline

Nov 6, 2026, 15:12 UTC
investigating
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 6, 2026, 15:48 UTC
monitoring
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 6, 2026, 15:49 UTC
resolved
The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally.

Updates as published by Twilio (original).

This was part of a wider event: 13 services reported incidents within the hour.

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