OutageDB

Minor incident

AdvancedMD: Credit Card on File Not Displaying When Collecting Copays

Nov 6, 2026, 15:41 UTC
started
ongoing
not resolved yet
—
duration

Affected: Patient Portal, Practice Management (PM), Electronic Health Records (EHR)

Current status of AdvancedMD: Minor issues — live AdvancedMD status

Timeline

  1. Nov 6, 2026, 15:41 UTC
    investigating
    We are investigating an issue where some users are not seeing a credit card on file when collecting a copay from the Scheduler. Cards on file are still saved and are not affected. Workaround: Collect the payment through Payment Entry on the patient tab in the PM. Open the Payment Entry window, go to the patient tab, search for and open the patient, and select the card on file as the payment source. We will provide an update as soon as more information is available.
  2. Nov 6, 2026, 16:55 UTC
    identified
    The issue has been identified and a fix is being implemented.
  3. Nov 6, 2026, 18:07 UTC
    identified
    We are continuing to work on a fix for this issue.

Updates as published by AdvancedMD (original).

Other services with incidents at the same time

This was part of a wider event: 13 services reported incidents within the hour.

More AdvancedMD incidents