No impact incident

Primer: Card payments degradation

Current status of Primer: Operational — live Primer status

Timeline

1. Oct 20, 2026, 10:43 UTC
   investigating
   We are investigating possible degradation to card payments from some issuing banks. Aside from this, Primer's platform continues to operate normally. We will provide further details as it becomes available.
2. Oct 20, 2026, 12:51 UTC
   monitoring
   We are continuing to monitor the service disruption reported by Revolut. To date, the impact has been limited to payments made with Revolut-issued cards, which may experience an elevated decline rate. Payments with cards from other issuers, and all Primer services, continue to operate normally. For the latest information, please refer to Revolut's status page: [https://www.revolut.com/system-status/](https://www.revolut.com/system-status/ "https://www.revolut.com/system-status/"). We will share further updates as they become available.
3. Oct 21, 2026, 05:13 UTC
   resolved
   Payments made with Revolut-issued cards have returned to normal levels. All services are within normal levels. Thank you for your patience.

Updates as published by Primer.