Minor incident

Primer: Primer 3DS Degradation

Oct 12, 2026, 07:46 UTC

started

11:41 UTC

resolved

3 h 55 min

duration

Current status of Primer: Operational — live Primer status

Timeline

Oct 12, 2026, 07:46 UTC
investigating
We are investigating possible degradation to Primer 3DS. We will provide further details as it becomes available.
Oct 12, 2026, 08:18 UTC
identified
We have identified that the issue is on the network’s side and is outside of Primer’s control. We are monitoring the situation and will share another update shortly.
Oct 12, 2026, 09:55 UTC
monitoring
We are no longer seeing errors, and Primer 3DS is now working as expected. We will continue to monitor and share another update shortly.
Oct 12, 2026, 11:41 UTC
resolved
All services are within normal levels.

Updates as published by Primer.

This was part of a wider event: 12 services reported incidents within the hour.

Sage 08:41 UTC · Banking Service - Partial Outage
Zapier 08:39 UTC · Errors in Custom Actions and Zapier MCP requests due to duplicated query parameters
GoCardless 08:39 UTC · Email delivery issues affecting Yahoo and AOL addresses
PagBank 08:38 UTC · System unavailable:
Cardiff University 08:31 UTC · Intermittent issues accessing the SIMS Client via RAS
Telnyx 08:31 UTC · Email API messages rejected with gw_reject// injection_failed
Sumsub 08:30 UTC · Applicants incorrectly rejected due to face matching issue
Make 08:23 UTC · Failing scenarios with "Scenario" app
Domainkeskus 08:13 UTC · Sähköpostien suodatuksessa ongelmia
iAdvize (HA) 08:06 UTC · P1 - Impossible to open conversation
SEEK API 08:05 UTC · Intermittent timeouts across all services
Cornerstone 07:43 UTC · Reporting 2.0 – FRA (EU) SL1 - Unable to Create or Edit Reports Due to Unresponsive Report Builder
Signicat 07:42 UTC · Incident on 3rd party service - Data Verification - Kamer Van Koophandel (KvK)
Overleaf 07:30 UTC · Git integration unavailable
Piano Software 07:13 UTC · [SocialFlow] Automated Publishing Issues