No impact incident

Primer: Stale Data in Primer Dashboard and Reconciliation Reports.

Current status of Primer: Operational — live Primer status

Timeline

1. Oct 21, 2026, 19:16 UTC
   investigating
   We are experiencing issues with the Reconciliation Dashboard and Reconciliation Reports, where data may not be up to date. We will provide further details as it becomes available.
2. Oct 21, 2026, 20:47 UTC
   monitoring
   We are continuing to monitor the situation affecting the Reconciliation Dashboard and Reconciliation Reports. To date, the impact has been limited to Reconciliation data, which may not be up to date. Payment processing and all other Primer services continue to operate normally. We will share further updates as they become available.
3. Oct 22, 2026, 04:42 UTC
   monitoring
   We are seeing signs of recovery, and Reconciliation data has started to update. Some data in the Reconciliation Dashboard and Reconciliation Reports may still be delayed while services fully recover. Payment processing and all other Primer services continue to operate normally. We will share further updates as they become available.
4. Oct 22, 2026, 06:27 UTC
   monitoring
   We are continuing to monitor the issue affecting the Reconciliation Dashboard and Reconciliation Reports. Full recovery is taking longer than anticipated, and Reconciliation data may remain delayed in the meantime. Some payments may also display an incorrect payment method in the Primer Dashboard. Payment processing and all other Primer services continue to operate normally. We will share further updates as they become available.
5. Oct 22, 2026, 20:10 UTC
   resolved
   The issue causing stale data in the Reconciliation Dashboard and Reconciliation Reports has been resolved, and data is now updating as expected. All previously delayed reconciliation data has been processed, and the payment method information for affected payments has been corrected in the Primer Dashboard. All services are within normal levels. Thank you for your patience and understanding.

Updates as published by Primer.