Critical incident

KnowBe4: Prevent & Protect - Email delivery issues

Nov 6, 2026, 15:14 UTC

started

ongoing

not resolved yet

—

duration

Affected: Mail Flow, Mail Flow

Current status of KnowBe4: Operational — live KnowBe4 status

Timeline

Nov 6, 2026, 15:14 UTC
investigating
We are currently investigating an issue impacting email delivery for Prevent customers. We will update here when more information is available.
Nov 6, 2026, 15:34 UTC
investigating
We are currently investigating an issue impacting email delivery for Prevent and Protect customers. We will update here when more information is available.
Nov 6, 2026, 16:05 UTC
monitoring
A fix has been implemented and we are monitoring the results.

Updates as published by KnowBe4 (original).

This was part of a wider event: 13 services reported incidents within the hour.

Hostinger 16:12 UTC · Emergency Server BR-792 Maintenance
Twilio 15:56 UTC · Voice Call Failures from a Subset of Twilio Phone Numbers to Chile
Thomson Reuters Legal 15:53 UTC · Delayed email notifications – UK region
Frontline Education Public 15:52 UTC · OH SIS StudentInformation EZ Queries are not working
U-Haul System 15:47 UTC · WebAMT and Intermittent Payment Page Issues
AdvancedMD 15:41 UTC · Credit Card on File Not Displaying When Collecting Copays
DonorPerfect 15:39 UTC · Slow loading reports
Sage 15:36 UTC · Certificates Renewal Sage 50 / 200 / Payroll - Operational
Sage 15:34 UTC · Sage Token Service - Degraded Performance
Primer 15:27 UTC · Alma degraded performance
Bolt.new 15:26 UTC · Custom Domain status reporting is degraded
Scaleway 15:20 UTC · [DEDIBOX] - RPNv1 network unavailability in DC3 room 4-4 corridors C and D
MoonPay 15:20 UTC · Send Service Disrupted
Blackboard 15:18 UTC · Blackboard LMS: Few Customers are facing Intermittent outage
Twilio 15:12 UTC · Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia