Critical incident

U-Haul System: WebAMT and Intermittent Payment Page Issues

Affected: POS, uhauldealer.com, Web AMT, uhaul.com, Truck Share

Current status of U-Haul System: Partial outage — live U-Haul System status

Timeline

1. Nov 6, 2026, 15:47 UTC
   investigating
   We are currently experiencing an outage affecting multiple U-Haul systems and applications. Our teams are actively investigating and working to restore service. Please continue business operations using BackupPOS until service is restored. BackupPOS: https://backuppos.uhaul.net Centers: Log in using your SMID, last name, and Entity #. Dealers: Log in using your Dealer login and Entity #. Please do not import any BackupPOS contracts until the affected systems are fully operational. We will provide updates as more information becomes available. ------------------------------------------------------------------------------------------------
2. Nov 6, 2026, 15:57 UTC
   investigating
   We are currently experiencing an outage affecting multiple U-Haul systems and applications. Our teams are actively investigating and working to restore service. Please continue business operations using BackupPOS until service is restored. BackupPOS: https://backuppos.uhaul.net Centers: Log in using your SMID, last name, and Entity #. Dealers: Log in using your Dealer login and Entity #. Please do not import any BackupPOS contracts until the affected systems are fully operational. We will provide updates as more information becomes available. ------------------------------------------------------------------------------------------------
3. Nov 6, 2026, 16:28 UTC
   monitoring
   The issues affecting multiple U-Haul systems and applications have been resolved. All affected systems are now operational. Locations may now resume normal business operations and return to standard procedures. Please import any BackupPOS contracts created during the outage at this time. If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. ------------------------------------------------------------------------------------------------
4. Nov 6, 2026, 16:43 UTC
   monitoring
   Service has been restored across most applications. However, some locations are still experiencing intermittent issues with payment screens, access to certain applications, and other system functions. If your location is affected, please use BackupPOS at https://backuppos.uhaul.net to continue business operations. Centers: Log in using your SMID, last name, and Entity #. Dealers: Log in using your Dealer login and Entity #. Our teams are continuing to address these remaining issues. We will provide updates as more information becomes available. For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. ------------------------------------------------------------------------------------------------
5. Nov 6, 2026, 17:45 UTC
   monitoring
   We are continuing to investigate issues affecting Web AMT, including covering and scheduling, as well as intermittent payment page issues at some locations. If you encounter an issue with the payment page, please switch to Mobile POS on a mobile device/USCAN using LTE cellular data to continue assisting customers. If you are still unable to proceed, use BackupPOS at https://backuppos.uhaul.net. Centers: Log in using your SMID, last name, and Entity #. Dealers: Log in using your Dealer login and Entity #. We will provide updates as more information becomes available. For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. ------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).