Minor incident

Primer: Delayed payment status updates for Worldpay

Oct 29, 2026, 22:17 UTC
started
22:37 UTC
resolved
20 min
duration

Current status of Primer: Operational — live Primer status

Timeline

  1. Oct 29, 2026, 22:17 UTC
    identified
    We have identified an issue with Worldpay where some captured payments may not be updating to their expected status. We are working with Worldpay to have it resolved.
  2. Oct 29, 2026, 22:30 UTC
    monitoring
    Worldpay has resolved the issue, and we now see captured payments moving to their expected status. We continue to monitor it and will provide another update shortly.
  3. Oct 29, 2026, 22:37 UTC
    resolved
    All services are within normal levels.

Updates as published by Primer.

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