Minor incident
Primer: Delayed payment status updates for Worldpay
Oct 29, 2026, 22:17 UTC
started
22:37 UTC
resolved
20 min
duration
Current status of Primer: Operational — live Primer status
Timeline
- Oct 29, 2026, 22:17 UTCidentifiedWe have identified an issue with Worldpay where some captured payments may not be updating to their expected status. We are working with Worldpay to have it resolved.
- Oct 29, 2026, 22:30 UTCmonitoringWorldpay has resolved the issue, and we now see captured payments moving to their expected status. We continue to monitor it and will provide another update shortly.
- Oct 29, 2026, 22:37 UTCresolvedAll services are within normal levels.
Updates as published by Primer.
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