Minor incident

Primer: Primer 3DS Degradation

Current status of Primer: Operational — live Primer status

Timeline

1. Oct 13, 2026, 08:17 UTC
   identified
   We have identified a partial 3DS degradation. We will continue to monitor and share another update shortly.
2. Oct 13, 2026, 08:46 UTC
   identified
   We have identified that this issue is isolated to the Visa and Cartes Bancaires networks. All other payment traffic continues to process normally. We are continuing to monitor and will post another update shortly.
3. Oct 13, 2026, 13:12 UTC
   monitoring
   We are no longer seeing errors, and Primer 3DS is now working as expected. We will continue to monitor and share another update shortly.
4. Oct 13, 2026, 13:19 UTC
   resolved
   All services are within normal levels.

Updates as published by Primer.