OutageDB

Minor incident

Thomson Reuters Legal: Delayed email notifications – UK region

Nov 6, 2026, 15:53 UTC
started
16:51 UTC
resolved
58 min
duration

Affected: UK HighQ (Collaborate)

Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status

Timeline

  1. Nov 6, 2026, 15:53 UTC
    investigating
    We're looking into delays to outgoing emails from HighQ for customers hosted in our UK region. This includes system notifications, workflow emails and password reset emails. They're being queued and will be sent, but they may arrive later than usual. The platform itself is working normally. Users can sign in, and use sites and documents as usual. No emails have been lost. Our engineers have found the cause and are working to clear the backlog
  2. Nov 6, 2026, 16:51 UTC
    resolved
    Outgoing emails from HighQ for customers in our UK region are being delivered normally again. Between 14:30 and 16:35 GMT, emails were delayed by up to about two hours. All queued emails have now been delivered, and no emails were lost.

Updates as published by Thomson Reuters Legal (original).

Other services with incidents at the same time

This was part of a wider event: 13 services reported incidents within the hour.

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