Major incident

PowerSchool Products: Some Customers Experiencing Issues Accessing Atrieve Services

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. Oct 12, 2026, 18:57 UTC
   investigating
   We are currently investigating an issue affecting access to Atrieve for some customers. Users may be unable to access the site or log in successfully and may experience continuous loading after attempting to authenticate. At this time, the issue has been confirmed to be affecting some customers. Our teams are actively investigating the cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
2. Oct 12, 2026, 19:00 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 12, 2026, 20:48 UTC
   resolved
   The issue affecting access to Atrieve has been resolved. Service was restored at approximately 4:05 PM EST, and we have received confirmation from the impacted customers that they are able to successfully access and use the application.

Updates as published by PowerSchool Products (original).