No impact incident

PowerSchool Products: Support Chat Unavailable

Oct 23, 2026, 05:20 UTC

started

10:06 UTC

resolved

4 h 46 min

duration

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

Oct 23, 2026, 05:20 UTC
identified
Due to an ongoing service disruption, chat support is currently unavailable. Customers can continue to contact PowerSchool Support by phone. We apologize for the inconvenience and appreciate your patience while the issue is being addressed.
Oct 23, 2026, 07:13 UTC
monitoring
Salesforce continues to make progress restoring service across affected instances. PowerSchool Support chat services are recovering, and we are monitoring availability to ensure service remains stable. Thank you for your patience while we continue to monitor the situation.
Oct 23, 2026, 10:06 UTC
resolved
The issue reported for Salesforce chat support has been resolved and this incident has been closed.

Updates as published by PowerSchool Products (original).

This was part of a wider event: 57 services reported incidents within the hour.

Lightspeed 06:13 UTC · Slowness on C-Series webshops in Europe
LogicMonitor 05:59 UTC · LogicMonitor is currently investigating potential impacts to our Account Access Component(s).
GFI Software 05:42 UTC · SSL certificate errors on some connections
Qualys 05:39 UTC · US Platform 1: Performance Degradation for UAI/ETM (IM-12931)
Base 04:58 UTC · Base Sepolia public RPC delayed responses
ClickHouse Cloud 04:51 UTC · Degraded support ticket submission and response
Northwestern Information Technology 04:46 UTC · Arthur Rubloff Building Firewall Service Interruption