Major incident

PowerSchool Products: eFinancePlus Attachment Access Issue

Affected: eFinancePlus

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. Oct 20, 2026, 13:55 UTC
   investigating
   We are aware of an issue affecting attachments within eFinancePlus, where users may be unable to view or access attached documents in certain modules. Users may also encounter error messages when attempting to open attachments. Our teams are actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.
2. Oct 20, 2026, 14:18 UTC
   monitoring
   A fix has been implemented and service functionality has been restored. We are continuing to monitor the environment to ensure ongoing stability.
3. Oct 20, 2026, 15:05 UTC
   resolved
   Service functionality has been restored and the issue has been resolved. We are no longer observing any customer impact and the environment is operating normally.

Updates as published by PowerSchool Products (original).