Major incident

Optum: System Incident - Enterprise CAC - Production

Sep 28, 2026, 17:35 UTC

started

17:48 UTC

resolved

13 min

duration

Affected: Enterprise CAC

Current status of Optum: Operational — live Optum status

Timeline

Sep 28, 2026, 17:35 UTC
investigating
Optum is aware of intermittent issues impacting some users of the application Enterprise CAC. Teams are actively investigating reports of users experiencing difficulties accessing certain application functions. Additional updates will be provided as more information becomes available.
Sep 28, 2026, 17:47 UTC
investigating
Teams continue to investigate. We will provide our next update in approximately one hour.
Sep 28, 2026, 17:48 UTC
resolved
We have resolved the issue occurring Enterprise CAC that is causing issues with loading cases, latency and errors within the application. Thank you for your patience as our teams worked to resolve this issue.

Updates as published by Optum (original).

This was part of a wider event: 24 services reported incidents within the hour.

UC Davis 18:19 UTC · Zoom URL Degradation (zoom.ucdavis.edu)
upstart 18:14 UTC · Rate Check Errors
Bling 18:05 UTC · Dificuldade na sincronização de dados fiscais para a Shopee
Deepgram 17:53 UTC · Elevated Latency and Errors for Batch STT (US)
Cielo 17:50 UTC · Indisponibilidade para realizar Credenciamentos e Negociações de Dividas
Sprinklr 17:49 UTC · Email Publishing Failures in Prod 8
Code42 Software 17:42 UTC · Delay in processing events
ITS Network & Systems 17:41 UTC · Campus Wireless Issues
Grafana Cloud 17:32 UTC · Grafana Access Issues
Experian B2B 17:30 UTC · Indisponibilidade nas chamadas para os produtos Concentre, Crednet, Relato e Credit Bureau (PJ e PF) Polaris e Recomenda PF e PJ
AssemblyAI 17:27 UTC · Increased turnaround times for Async Universal-3 model
GSU Technology Systems 17:24 UTC · PantherMail / Microsoft 365 Consolidation
Experian B2B 17:18 UTC · Intermitência nas chamadas para os produtos Concentre, Crednet, Relato (PJ_POLARIS)
Granicus System 17:15 UTC · Granicus Issue Notification: Simpleview CRM EIC Integration
Experian B2B 17:10 UTC · Intermitência nos serviços de Documentoscopia, Biometria Consignado e Infomais