Critical incident

Grafana Cloud: Grafana Access Issues

Sep 28, 2026, 17:32 UTC

started

19:21 UTC

resolved

1 h 49 min

duration

Affected: AWS US East (VA) - prod-us-east-3

Current status of Grafana Cloud: Operational — live Grafana Cloud status

Timeline

Sep 28, 2026, 17:32 UTC
investigating
We are currently investigating an issue causing issues accessing the platform.
Sep 28, 2026, 18:00 UTC
investigating
We are continuing to investigate the issue, and will provide updates once we have more to share.
Sep 28, 2026, 18:38 UTC
identified
We have identified the issue, and put a mitigation in place. We continue to work towards a resolution
Sep 28, 2026, 19:21 UTC
resolved
This incident has been resolved.

Updates as published by Grafana Cloud (original).

This was part of a wider event: 24 services reported incidents within the hour.

UC Davis 18:19 UTC · Zoom URL Degradation (zoom.ucdavis.edu)
upstart 18:14 UTC · Rate Check Errors
Bling 18:05 UTC · Dificuldade na sincronização de dados fiscais para a Shopee
Deepgram 17:53 UTC · Elevated Latency and Errors for Batch STT (US)
Cielo 17:50 UTC · Indisponibilidade para realizar Credenciamentos e Negociações de Dividas
Sprinklr 17:49 UTC · Email Publishing Failures in Prod 8
Code42 Software 17:42 UTC · Delay in processing events
Optum 17:41 UTC · System Incident -Optum Integrity One - Production
ITS Network & Systems 17:41 UTC · Campus Wireless Issues
Optum 17:35 UTC · System Incident - Enterprise CAC - Production
Experian B2B 17:30 UTC · Indisponibilidade nas chamadas para os produtos Concentre, Crednet, Relato e Credit Bureau (PJ e PF) Polaris e Recomenda PF e PJ
AssemblyAI 17:27 UTC · Increased turnaround times for Async Universal-3 model
GSU Technology Systems 17:24 UTC · PantherMail / Microsoft 365 Consolidation
Experian B2B 17:18 UTC · Intermitência nas chamadas para os produtos Concentre, Crednet, Relato (PJ_POLARIS)
Granicus System 17:15 UTC · Granicus Issue Notification: Simpleview CRM EIC Integration