Minor incident

Optum: System Incident - Medical Network - Portal - Production

Affected: Portal

Current status of Optum: Operational — live Optum status

Timeline

1. Oct 20, 2026, 20:20 UTC
   investigating
   We are currently investigating an issue impacting ConnectCenter Pie Chart and Worklist functionality. As a temporary workaround, users may utilize Claim Search to view claims while we work to resolve the issue. Our technical teams are actively investigating and working to restore full functionality as quickly as possible. We will provide additional updates as more information becomes available. We apologize for any inconvenience and appreciate your patience and understanding.
2. Oct 20, 2026, 21:26 UTC
   investigating
   The team is actively working through the issue and continuing troubleshooting efforts to resolve it.
3. Oct 20, 2026, 22:35 UTC
   resolved
   The ConnectCenter Pie Chart and Work List functionality has been restored. Please note that the data feed is still catching up, and all data is expected to be current by 7:00 AM CST on 10/21/26. Thank you for your patience as we complete the final stages of recovery.

Updates as published by Optum (original).