Minor incident

Optum: System Incident - Medical Network - Batch - Production

Affected: Batch

Current status of Optum: Operational — live Optum status

Timeline

1. Oct 22, 2026, 18:00 UTC
   investigating
   We are currently experiencing an intermittent issue impacting RTCE (Real-Time Claim Edits) which started on 10/22/26 at 12:30 pm. Our teams are aware of the issue and are actively investigating and working toward a resolution. We apologize for any inconvenience and will provide additional updates as they become available.
2. Oct 22, 2026, 19:03 UTC
   investigating
   Our internal team is actively working to resolve this issue. Thank you for your patience while we work toward a resolution.
3. Oct 22, 2026, 19:59 UTC
   resolved
   RTCE (Real-Time Claim Edits) service is currently processing normally, and no customer action is required at this time beyond resubmitting any previously impacted claims. We understand the repeated nature of this issue has been frustrating for our customers. Our engineering teams have made significant progress in identifying the likely root cause and are working to implement a targeted fix. We expect to take additional corrective actions as early as this evening, pending final validation. We will continue to closely monitor the environment and provide updates as work progresses. Thank you for your patience and partnership.

Updates as published by Optum (original).