Major incident

Optum: System Incident - Medical Network- Portal- Production

Affected: Portal

Current status of Optum: Operational — live Optum status

Timeline

1. Oct 24, 2026, 14:16 UTC
   investigating
   We are currently experiencing an issue that is preventing users from accessing ConnectCenter functionality. Our technical teams are actively investigating and working to restore service as quickly as possible.
2. Oct 24, 2026, 16:42 UTC
   investigating
   The team is actively working through the issue and continuing troubleshooting efforts to resolve it. We will provide updates as more information becomes available.
3. Oct 24, 2026, 17:13 UTC
   resolved
   Connect Center functionality has been restored. Thank you for your patience while the issue was being resolved

Updates as published by Optum (original).